Privacy Policy

This policy explains what DemoVisor collects, why, and who processes it.

What we collect

Account data: your email address and a salted password hash. Project data: the URLs, README text, workflows and scenes you provide, and the videos, screenshots and documents we generate. Usage data: generations, provider usage (tokens and characters), downloads and share-page views. Billing: Dodo Payments, our merchant of record, stores your payment details. We keep only the customer and subscription identifiers Dodo sends us, not your card number. Your IP address is used briefly for rate limiting and security; a one-way key made from it (not the address itself) is kept with your account so one person cannot claim invite rewards with a second account. Demo-account sign-in: if your app needs a login, the demo account email and password you give are stored encrypted, used only by the recorder to sign in before recording, never sent to Anthropic or ElevenLabs, never shown back to you, and deleted once a video is made, when you remove them or delete the project, or after 30 days. If you sign in yourself in the live sign-in window instead, that window runs on our server, nothing in it is recorded, and only the signed-in session it leaves (cookies and site storage, never a password) is kept, encrypted, under the same rules.

How we use it

To provide the service, enforce plan limits, bill subscriptions, prevent abuse and keep the service secure, and understand usage so we can improve it. We do not sell personal data or use it for advertising.

The DemoVisor team can review your projects and runs, including the reviewed plan, the screenshots and recordings captured from the pages you chose, the finished videos and documents, error details and any feedback you send. We do this to answer support requests, investigate failed or poor-quality videos, prevent abuse, and improve the product. Access is limited to our administrators; we never use it to sign in to your product, and demo-account passwords are never shown to anyone.

Service providers

Anthropic (Claude) receives your product context, page evidence and screenshots to plan and navigate walkthroughs. ElevenLabs receives narration text when a video is narrated with a premium voice on a paid plan; the Free plan's standard voice is generated on our own server and its text is not sent to a voice provider. Dodo Payments, our merchant of record processes payments. Google Analytics 4 receives site-usage data, including pages viewed and a client identifier, as described under Cookies. Meta (Facebook) receives page-view events through the Meta Pixel, as described under Cookies, so we can measure and improve our advertising. Our email provider sends sign-up and password emails to your address. Our hosting provider stores the data.

Websites you record

Pages you ask us to record are visited from our servers, and the captured pages, screenshots and executed actions are stored with your project as evidence.

Connected apps (ChatGPT, Claude)

If you connect DemoVisor to an AI assistant such as ChatGPT or Claude, you approve the connection on DemoVisor, and you can disconnect it at any time in Profile → Connected apps. The assistant sends us only what a request needs: the website address, the product name, what the video should show and the options you chose. We send back the video’s progress and its links. We do not receive your conversation history, and the assistant never handles your passwords: sign-in for a product happens on DemoVisor.

Connection tokens are stored only as hashes; access tokens expire after an hour and refresh tokens after 60 days. Videos made this way are stored, shared and deleted like any other DemoVisor video.

Retention and deletion

Generated files are deleted after 90 days. Account and project data are kept until you delete your account.

On the Free plan, if you do not use DemoVisor for 30 days, your generated videos and files are deleted; your account and projects stay. We email you 7 days before. Paid plans and unused bought videos are not affected.

Deleting your account removes your projects, videos and share links. Anonymized cost records may be kept for accounting.

Backups are kept for 7 days, so deleted data also leaves our backups within a week.

Your choices

You can export your data as JSON and delete your account from your Profile at any time.

Cookies

We use one essential cookie to keep you signed in. With your consent, given in the cookie banner, our pages load Google Analytics 4 (measurement ID G-F5Q48PQ47M). If you decline, neither Google Analytics nor the Meta Pixel described below is loaded. You can change your choice at any time with Cookie settings in the footer. Google Analytics sets its own cookies, such as _ga, and receives usage information including the pages you view and a client identifier so we can see how the site is used. We also use the Meta Pixel (ID 2543611359448202), which sets Meta cookies such as _fbp and tells Meta which of our pages you visit, together with information about your browser and device. Meta may connect this to your Facebook or Instagram account under its own privacy policy. We use it to measure our ads and show them to people likely to be interested. You can limit this in your Meta ad preferences, with your browser’s cookie settings, or with a tracker blocker.

Questions? Contact support@demovisor.com.