Refund & Cancellation Policy

Demovisor subscriptions are monthly and you can stop them at any time. This policy explains how cancellation and refunds work.

Cancelling

Cancel at any time in Plans & usage (Cancel subscription), or in Manage billing. Either way, the subscription does not renew and you are not charged again, and you keep your plan and its remaining generations until the end of the period you paid for. If you cancelled in Plans & usage, you can resume with one click before that date.

Refunds

If you are not happy with your first payment, you can ask for a full refund within 7 days of it, as long as you have not used any generations from the paid plan.

After that, and for renewals, payments are not refundable and we do not refund partial months. Nothing in this policy limits a refund you are entitled to by law.

If a recording fails, retries within the same generation are free (up to five attempts), and a failed AI plan does not count against your allowance.

Changing plans

Moving between Starter and Pro takes effect straight away. The price difference for the rest of the current period is charged or credited proportionally.

How to ask for a refund

Email us from the address on your account with the date of the payment. We reply within 3 business days, and approved refunds are returned to the original payment method by Dodo Payments, our merchant of record; your bank may take several more days to show it.

Failed payments

If a renewal payment fails, the payment provider retries it. If it cannot be collected, your account returns to the Free plan; your projects and existing videos stay in your account.

Questions? Contact [email protected].